Shipping policy
At KnotKicker, we work hard to get your order delivered as quickly and safely as possible. Please review our shipping policy below for information regarding processing times, shipping estimates, and delivery expectations.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–3 business days after your order is placed.
During busy periods such as holidays, promotions, or high order volume, processing may take the full 3 business days.
Once your order has been processed and prepared for shipment, it will be handed off to the carrier for delivery.
Shipping Time
After processing, orders typically arrive within 7–12 business days depending on your location.
Estimated Delivery Time
Processing Time: 1–3 business days
Shipping Time: 7–12 business days
Total Estimated Delivery Time: up to 15 business days
Please note that shipping times may vary depending on carrier operations, destination, customs processing, or seasonal demand.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number.
You can use this tracking number to monitor your package and follow delivery updates.
Please allow 1–3 business days for tracking information to update after shipment.
Shipping Insurance
All orders are fully insured while in transit.
If your package arrives damaged or there is an issue during delivery, please contact us and we’ll work to resolve it as quickly as possible.
Damaged Deliveries
If your item arrives damaged during shipping, please contact us within 7 days of delivery.
Please include:
- Your order number
- A short description of the issue
- Clear photos or videos of the damaged item
For additional information, please refer to our Return & Refund Policy.
Delayed or Lost Orders
If your order has not been delivered within 30 days from the order date, please contact us at:
You may be eligible for:
- A replacement shipment, or
- A full refund
If a delayed order is refunded and later arrives, you may keep the item.
Need Help?
If you have any questions regarding your order, shipping status, or delivery updates, our team is happy to help.
Our support team aims to respond to all inquiries within 2 business days.