Refund policy

At KnotKicker, we want every customer to have a positive experience. Please read our return and refund policy carefully before placing an order.

By purchasing from our website, you agree to the terms outlined below.

Returns

Due to the nature of our products and fulfillment process, we do not accept returns for:

Change of mind
Incorrect ordering
Buyer’s remorse

We only accept returns or replacements in the following cases:

Your item arrived damaged
Your item arrived defective or not functioning properly
You received the wrong item

If your order meets one of these conditions, please contact our support team and we’ll be happy to assist you.

Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery.

Please include the following in your email:

Your order number
A brief description of the issue
Clear photos or videos showing the damage or defect

This helps us review your request and resolve the issue as quickly as possible.

Requests submitted after the 7-day delivery window may not qualify for replacement or refund.

Return Authorization

All returns must be approved by our support team before being sent back.

To request return authorization, please contact:

support@knotkicker.com

Returns sent without approval may not be accepted.

Return Conditions

If a return is approved, the item must be:

Returned in original packaging
Unused and in the same condition it was received
Include all original accessories and components

Items showing signs of misuse, damage caused after delivery, or missing components may not qualify for a refund.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund or replacement has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After this period, your order may already be processed or prepared for shipment and may no longer be eligible for cancellation.

Non-Delivery Policy

If your order has not arrived within 30 days from the order date, please contact us.

You may be eligible for:

A replacement shipment, or
A full refund

For more shipping details, please refer to our Shipping Policy.

Need Help?

If you have any questions regarding your order, please reach out to our support team.